TERMS & CONDITIONS
Appointments
• We recommend booking appointments in advance to secure your preferred date and stylist.
• New clients and selected appointments may require a booking fee.
• Please arrive on time for your appointment. Arriving more than 15 minutes late may result in your service being shortened, rescheduled or cancelled where necessary.
Booking Fees
• Booking fees are non-refundable but are transferable if sufficient notice is given in line with our cancellation policy.
• Booking fees are deducted from the final balance on the day of your appointment.
Cancellation & Rescheduling
• We kindly ask for a minimum of 48 hours’ notice to cancel or reschedule your appointment.
• Cancellations made with less than 48 hours’ notice may incur a charge of up to 50% of the booked service.
• Cancellations made with less than 24 hours’ notice or failure to attend an appointment may incur a charge of up to 100% of the booked service.
• Outstanding cancellation fees must be settled before future appointments can be booked.
Consultations
• All colour services require a consultation.
• We reserve the right to refuse or alter a service if we believe it is not suitable for your hair or cannot be achieved safely.
• Honest disclosure of your hair history, including home colour, previous chemical services and medications, is essential.
Skin Testing
• A valid skin test is required for all colour clients where applicable.
• Skin tests must be completed at least 48 hours before your appointment unless an alternative testing method has been agreed.
• Failure to attend your skin test may result in your colour appointment being cancelled.
Colour Corrections
• Colour correction services often require multiple appointments to achieve the desired result.
• While every effort is made to meet your expectations, exact colours cannot always be guaranteed due to previous colour history, hair condition and other factors.
Hair Extensions
• Extension clients must attend all recommended maintenance appointments.
• We cannot guarantee the longevity of extensions if aftercare advice is not followed or if non-recommended products are used.
• We are not responsible for damage caused by incorrect home maintenance or work carried out by another salon.
Children
• Children are welcome when they have an appointment.
• For health and safety reasons, children who are not receiving a service must be supervised by another adult at all times.
• We kindly ask that children do not run around the salon.
Personal Belongings
• Please keep personal belongings with you at all times.
• While every care is taken, KGHD Hair & Academy cannot accept responsibility for loss or damage to personal items.
Satisfaction Policy
• Your satisfaction is important to us. If you have any concerns regarding your service, please contact us within 7 days so we have the opportunity to assess your hair and discuss an appropriate solution.
• We do not offer refunds on completed services, but where appropriate we may offer an adjustment at our discretion.
• Adjustment appointments must be carried out by KGHD Hair & Academy. We cannot accept responsibility for corrective work completed elsewhere without first being given the opportunity to inspect the hair.
Retail Products
• Unopened retail products may be returned within 14 days with proof of purchase if faulty or unsuitable, subject to your statutory consumer rights.
• Opened products cannot be refunded unless they are faulty.
Photography
• We may take photographs of your hair for your client record and, with your permission, for marketing and social media.
• You are welcome to decline photography at any time.
Prices
• Prices are subject to change without notice.
• Any additional work requested during your appointment may incur additional charges, which will be discussed before proceeding.
Right to Refuse Service
• We reserve the right to refuse service to anyone displaying abusive, aggressive, discriminatory or inappropriate behaviour towards our team or other clients.
By booking an appointment with KGHD Hair & Academy, you acknowledge and agree to these terms and conditions.